Cancellation & Refund Policy

Our Commitment

One Great Mentor is committed to providing each customer with exceptional service and educational value. We want you to feel comfortable about transacting business with us.

Due to the nature of our business and the immediate accessibility of our educational content and services upon enrollment, we have established the following cancellation and refund policy.

1. Refund Eligibility Period

We offer a 7-day refund policy from the date of enrollment/purchase. If you are not completely satisfied with the program or service you have paid for within this period, you may request a refund subject to the conditions outlined below.

The 7-day period begins on the date of successful payment confirmation, not the date of program commencement.

2. Cancellation Timeline and Refund Structure

2.1 Within 7 Days of Enrollment

Cancellations requested within 7 days of enrollment are eligible for a refund according to the following structure:

• Days 1-3: 100% refund minus processing fees (typically 3-5% of total amount)
• Days 4-7: 75% refund of the total program fee

2.2 After 7 Days of Enrollment

Cancellations requested after 7 days of enrollment:

• Days 8-14: 50% refund of the total program fee
• Days 15-30: 25% refund of the total program fee
• After 30 days: No refund available

2.3 After Program Commencement

Once you have attended the first live session, accessed course materials, or begun using the services (whichever comes first), refunds will be calculated on a pro-rata basis, deducting the value of services already consumed.

3. Refund Request Process

To request a refund, you must:

1. Send an email to refunds@onegreatmentor.com with the subject line “Refund Request”
2. Include the following information in your email:
   • Full name as registered
   • Registered email address
   • Phone number
   • Date of enrollment/payment
   • Transaction ID or payment receipt
   • Program name
   • Detailed reason for requesting refund
3. Provide any supporting documentation if applicable

All refund requests will be reviewed within 5-7 business days of receipt. You will receive an email confirmation of your request and subsequent updates on the status.

4. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Registration fees and administrative charges
• One-time setup or enrollment fees
• Downloaded materials, eBooks, or digital resources
• Completed mentorship sessions or coaching calls
• Access to exclusive events or workshops already attended
• Placement assistance services already rendered
• Any promotional discounts or offers (non-transferable)
• Third-party certification exam fees

5. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 15-30 business days
• Refunds will be issued to the original payment method used for enrollment
• Bank processing times may vary (typically 5-10 business days after we process the refund)
• You will receive email confirmation once the refund is processed
• International transactions may take longer due to banking procedures

Payment gateway charges, transaction fees, and currency conversion charges (if applicable) are non-refundable and will be deducted from the refund amount.

6. Special Circumstances

6.1 Medical or Emergency Situations

In case of medical emergencies or unforeseen circumstances that prevent you from continuing the program, we may offer:

• Program deferral to the next available batch
• Extended access to course materials
• Partial refund consideration (with supporting documentation)

Such requests will be evaluated on a case-by-case basis and require proper medical documentation or other relevant proof.

6.2 Program Cancellation by One Great Mentor

If we cancel or postpone a program due to:

• Insufficient enrollment
• Instructor unavailability
• Technical issues beyond our control
• Force majeure events

You will be offered:

• Full refund (100%) of program fees paid, OR
• Transfer to an alternative program of equal or lesser value, OR
• Credit toward a future program

7. Installment and Payment Plans

For students enrolled under installment or payment plans:

• Refunds will be calculated based on total amount paid to date
• Outstanding installments will be waived upon approved cancellation
• Any applicable refund will be processed after deducting payment plan setup fees
• Early payment discounts are forfeited upon cancellation

8. Program Transfer Policy

Instead of cancellation, you may request a one-time transfer to:

• A different program track of equal or lesser value
• The next available batch of the same program

Transfer requests must be made at least 7 days before program commencement. A nominal transfer fee may apply. Transfers are subject to seat availability.

9. Program Changes by One Great Mentor

We reserve the right to:

• Modify program curriculum or content
• Change instructors or mentors
• Adjust session timings or schedules
• Update learning materials and resources

Such changes are made to improve program quality and do not entitle you to a refund. However, if changes are substantial and negatively impact the core value proposition, you may request a transfer or partial refund.

10. Violation of Terms

If your enrollment is terminated due to violation of our Terms & Conditions, including but not limited to:

• Sharing account credentials or course materials
• Inappropriate conduct or harassment
• Fraudulent activity
• Non-payment of fees

You will not be eligible for any refund, and all fees paid will be forfeited.

11. Dispute Resolution

If you have concerns about a refund decision:

1. Contact our support team at support@onegreatmentor.com
2. We will review your case within 7 business days
3. If unresolved, you may escalate to management
4. Final decisions will be communicated in writing

We strive to resolve all disputes amicably and fairly. Our goal is customer satisfaction while maintaining the sustainability of our educational programs.

12. Important Notes

• All refund requests must be submitted in writing via email
• Verbal requests or phone requests will not be processed
• Incomplete refund request forms will delay processing
• This policy is subject to change with prior notice
• Refunds are processed in the same currency as the original payment
• This policy applies to all programs unless otherwise specified at enrollment

13. Policy Updates

We may update this Cancellation & Refund Policy periodically. The policy applicable to your enrollment is the one in effect at the time of your enrollment, not any subsequently modified version. We will notify enrolled students of significant policy changes via email.

14. Contact Information

For cancellation requests, refund inquiries, or questions about this policy, contact us at:

Email: refunds@onegreatmentor.com
Support: support@onegreatmentor.com
Phone: +91 963 727 1455
Address: Miet Manzil, 271, Sector 2, Indrayani Nagar, Bhosari, Pune (Maharashtra) – 411026

We appreciate your understanding and cooperation. Our team is committed to providing you with the best learning experience possible.